Shop for Kids DIY Craft Kits | Quality Craft Supplies

Returns and Refunds

Returns
Our Return policy lasts 30 days from receiving the product. If 30 days have gone by since you have received your purchase, unfortunately, we are unable to offer you a refund. Please note, to be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be returned with the packaging that you have received.

Please do not send the item back to the address in the packaging/ packaging slip.

Please contact us via Sensible Mind Creative website contact form or email via contact@sensiblemindcreative.com urgently and we will advise you the address to return the product.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that whether you are eligible for a refund or not. We will also notify you of the approval or rejection of your refund.

If we have approved and agree for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 working days.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us via contact@sensiblemindcreative.com 

Shipping cost for returning an item
When you return your product, You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will not be included in the refund. If you are shipping an item over $60, we recommend using a trackable shipping service or purchasing shipping insurance to ensure the item delivered to us securely.